REFUND AND RETURN POLICY

Last Updated: September 7, 2026

At SureKit, we strive to provide thoughtfully curated products and meaningful wellness experiences to our customers. We want you to feel confident when purchasing from us.

Please read our Refund and Return Policy carefully before making a purchase or booking a service.

• Returns for Physical Products

We accept return requests for eligible products within 7 days of delivery.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All tags, accessories, and accompanying materials must be included.
• Proof of purchase or order confirmation must be provided.

SureKit reserves the right to decline a return if the product does not meet these conditions.

• Non-Returnable Products

Certain products may not be eligible for return or refund, including:

• Used or damaged products
• Products damaged due to improper handling after delivery
• Customized or personalised products
• Products without their original packaging
• Products purchased during special clearance or final-sale promotions
• Products that have been altered, modified, or tampered with after delivery

Due to the natural nature of crystals and handcrafted products, minor variations in colour, size, shape, texture, and appearance may occur. Such natural variations will not be considered defects.

• Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs or videos of the product and packaging

Our team will review your request and, where applicable, may offer:

• A replacement product
• An exchange
• A refund

The final resolution will depend on the nature of the issue and product availability.

• Return Process

To initiate a return, please contact SureKit through the details provided below.

Once your request is reviewed and approved, we will provide instructions for returning the product.

Customers are requested to ensure that returned products are securely packaged to avoid damage during transit.

Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, damaged, or defective product received from SureKit.

• Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method used during the purchase.

Refund processing may take approximately 5–7 business days after approval. The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or financial institution.

Shipping and delivery charges, if applicable, are generally non-refundable unless the product received was incorrect, damaged, or defective.

• Cancellation of Product Orders

You may request to cancel an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the order may be subject to the applicable return policy.

SureKit reserves the right to cancel an order due to circumstances including, but not limited to:

• Product unavailability
• Incorrect pricing
• Payment issues
• Suspected fraudulent activity
• Incorrect or incomplete customer information

In such cases, eligible payments will be refunded to the original payment method.

• Cancellation and Refunds for Wellness Services

SureKit offers wellness and personal development services, which may include sessions such as Elemental Healing, NLP, Numerology, Divination, and other related experiences.

Cancellation by the Customer

Customers may request to cancel or reschedule a booked session by providing at least 24 hours’ notice before the scheduled appointment.

 Cancellations made more than 24 hours before the session may be eligible for rescheduling or a refund.

• Cancellations made less than 24 hours before the session may not be eligible for a refund.
• Customers who fail to attend a scheduled session without prior notice may not be eligible for a refund.

SureKit may consider exceptional circumstances on a case-by-case basis.

• Completed Services

Once a wellness session, consultation, or service has been completed, refunds will generally not be provided.

If you have concerns regarding your experience, we encourage you to contact us so that we can review the matter and work towards an appropriate resolution.

• Rescheduling

Where possible, SureKit may allow customers to reschedule appointments based on availability.

Rescheduling requests should be made as early as possible. Repeated cancellations or rescheduling requests may be subject to limitations.

• Natural Products and Crystal Disclaimer

SureKit offers crystals and wellness products that may be associated with traditional, spiritual, or holistic wellness practices.

The perceived benefits of crystals and related wellness practices may vary from person to person. SureKit does not guarantee specific physical, emotional, financial, medical, or personal outcomes from the use of its products or services.

Our products and services are not intended to replace professional medical, psychological, financial, legal, or other professional advice.

Refunds will not be issued solely because a product or service does not produce a specific expected personal outcome.

• Contact Us

For questions regarding returns, cancellations, exchanges, or refunds, please contact us:

SureKit

• Phone: +91-9136516550
• Phone: +91-8586971529
• Email: [Surekitsattva@gmail.com] 

We will make reasonable efforts to review and respond to your request as soon as possible.

• Changes to This Policy

SureKit reserves the right to update or modify this Refund and Return Policy at any time.

Any changes will be posted on this page along with an updated Last Updated date.

By purchasing products or booking services through SureKit, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.